Effective Date: May 14, 2025

At 11xplay, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or any services associated with 11xplay. Whether you’re browsing our site, registering an account, or using any features on the platform, we want you to know exactly how your data is handled.

Please read this policy carefully to understand what information we collect, why we collect it, and how we keep it safe.

1. Information We Collect

When you use 11xplay, we may collect two types of information:

a) Personal Information

This includes any data that identifies you as an individual. It may include:

• Full name

• Phone number

• Email address

• Date of birth

• Government-issued ID (for verification purposes)

• Location (country and city)

• Payment information (bank details, UPI ID, etc.)

• Transaction history

This information is typically collected when you:

• Register an account

• Verify your identity (KYC)

• Make deposits or withdrawals

• Contact customer support

• Participate in offers or promotions

b) Non-Personal Information

We also collect some data automatically when you use our site or app. This may include:

• Device type

• IP address

• Browser type and version

• Operating system

• Referral source (how you found us)

• Time spent on pages

• Actions taken within the app or website

This information helps us improve our service and user experience.

2. Why We Collect Your Information

We use your personal and non-personal information for the following purposes:

Account Management

To create, verify, and manage your 11xplay account, and provide you access to all features.

Security and Verification

To confirm your identity and prevent fraudulent or unauthorized activity on the platform.

Transactions

To process deposits, withdrawals, and any financial activities securely and efficiently.

Customer Support

To respond to your queries, complaints, and support requests promptly and accurately.

Improve Services

To analyze user behavior, improve our features, and enhance the overall user experience.

Legal Compliance

To meet legal obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements.

3. How We Store and Protect Your Data

Your personal information is stored securely on our servers. We take multiple measures to ensure the confidentiality and integrity of your data, including:

• End-to-end encryption of sensitive information

• Secure Socket Layer (SSL) technology for data transmission

• Two-factor authentication (2FA) for login and transactions

• Restricted access to your data – only authorized personnel can view it

• Regular audits and monitoring for suspicious activity

Despite these efforts, no system is 100% foolproof. We recommend users also take precautions such as keeping login details private and using strong passwords.

4. Sharing Your Information

11xplay does not sell your personal data to any third party. However, we may share your information in the following situations:

a) Service Providers

We may use third-party service providers to assist with payment processing, identity verification, server hosting, analytics, and technical support. These providers are strictly bound by confidentiality agreements and can only use your data for specified services.

b) Legal Obligations

We may share your data with government authorities or law enforcement agencies if required by law or under court orders. This includes compliance with AML laws or cybercrime investigations.

c) Business Transfers

If 11xplay is acquired, merged, or restructured, your information may be transferred to the new management as part of the assets. In such cases, you will be notified beforehand.

5. Cookies and Tracking Technologies

Cookies are small files stored on your browser to help us remember your preferences. When you visit 11xplay, we use cookies for:

• Keeping you logged in

• Remembering your language or region

• Tracking performance and usage

• Showing personalized content

You can manage cookie settings in your browser. Disabling cookies may limit certain features of our platform.

6. Your Rights and Choices

As a user of 11xplay, you have control over your personal data. You may:

• Access the personal information we have about you

• Update or correct your data through your account dashboard

• Request deletion of your account and personal data (subject to legal requirements)

• Withdraw consent to use your data for promotional messages

• Object to data processing if you believe it’s being misused

To exercise any of these rights, contact our Data Protection Officer at privacy@11xplayin.in.

7. Data Retention Policy

We retain your personal data for as long as your account is active or as required by law. This includes:

• KYC and transaction data (stored for 5 years as per legal guidelines)

• Customer support conversations (stored for service improvement)

• Marketing preferences (until you unsubscribe or delete your account)

Once your account is closed, we begin the process of safely deleting or anonymizing your data.

8. Marketing and Communications

When you register with 11xplay, you may receive emails, SMS alerts, or push notifications about:

• Offers and bonuses

• Product updates

• Game launches

• Maintenance alerts

You can choose to unsubscribe from promotional messages at any time by clicking the “unsubscribe” link in our emails or adjusting your app settings.

Note: We may still send you important transactional messages such as OTPs, withdrawal confirmations, or account alerts.

9. Third-Party Links

Our platform may contain links to external websites or apps. We are not responsible for the privacy practices or content of those third-party platforms. We encourage users to read the privacy policies of any external services they use through 11xplay.

10. Children’s Privacy

11xplay is intended strictly for users above the age of 18. We do not knowingly collect personal data from minors. If we discover that a user is underage, we will delete their account and all related data immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. Whenever we make significant changes, we will notify you via email, pop-up alert, or banner message.

You can always find the latest version of our privacy policy at www.11xplayin.in/privacy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: privacy@11xplayin.in
Support: Live chat available on our website and app
Office Address: (If applicable, you can add the corporate address here)